Refund policy

Effective October 26, 2026

7-day returns

To return an eligible item, contact hello@newpioneerjewelry.com for return instructions and place it in the mail within 7 calendar days after delivery. The deadline applies to when you mail the return, not when we receive it. Carrier transit delays will not make a timely mailed return late. Please keep your mailing receipt or tracking confirmation.

If you contact us promptly but our response delays your ability to return the item, we will extend the mailing deadline accordingly. Include your order number and the item you wish to return. Do not mail a return until we confirm the correct return address.

Item condition

For a change-of-mind return, jewelry must be unworn, unused, and in the condition received, with any included tags, packaging, and documentation. Reasonable inspection does not affect rights provided by applicable law.

Return shipping

Customers pay return shipping for change-of-mind returns. Shipping for items we send to customers, including replacements and exchanges, is free. We cover return shipping needed to resolve an incorrect item or a defect for which we are responsible.

Damaged, defective, or incorrect items

Please inspect your order upon receipt and contact us promptly if an item arrives damaged, defective, or different from what you ordered. Include your order number, a description of the problem, and photographs if reasonably available. We will assess the issue and provide an appropriate remedy consistent with applicable law.

Disclosed natural stone or handcrafted variations do not excuse undisclosed damage, incorrect materials, or a material difference from the product description.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved and explain any refusal. Approved refunds will be sent to the original payment method unless another method is required by law or agreed with you. Refunds include the price paid for the returned item and applicable refundable taxes. No outbound shipping charge will be deducted from an order shipped free.

Your bank or payment provider may require additional time to post the credit. Contact us if you need assistance checking the status of a refund. Refunds will be handled within applicable legal deadlines.

Exchanges and cancellations

Contact us to request an exchange. Availability depends on current inventory; a particular replacement cannot be guaranteed. Contact us promptly to request cancellation. Cancellation may not be possible after fulfillment begins; eligible items may instead be returned under this policy.

This deadline and these conditions do not limit rights provided by applicable law for defective, damaged, misdescribed, or undelivered goods.